Frequently Asked Questions about Account Information & Passwords
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Frequently Asked Questions about Account Information & Passwords

Why I am being emailed a verification code every time I log in to a testing system?

We generally advised that it may be an issue with their browsers cookie policies. If the cookies are cleared every time the browser is exited, then a new code will be sent to the user every time they launch the browser again and log in.

Also if a teacher logs out from one machine and logs in again at a different machine then it will recognize the change in IP address from the last login request from that account. So if proctors are all using the same computer or only a couple of shared devices and are logging in that way, it will prompt the code to generate.

Why isn't the sound working in the Student Interface after passing the AV check?

A feature in Windows automatically lowers or mutes the volume of some apps if Windows detects audio recording. This section describes how to disable automatic volume reduction.

To disable automatic volume reduction:

  1. Open the Start Menu.
  2. Open the Control Panel.
  3. Select Sound. The Sound window will open.
  4. Select the Communications tab.
  5. By default, the option to “Reduce the volume of other sounds by 80%” is selected. Change this to Do nothing.
  6. Select OK.

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