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Please contact the West Virginia Assessment Help Desk

Customer Support Email:

Customer Support Phone: 1.844.560.7367

Hours of Operation: Monday – Friday 6:00am to 6:00pm

To ensure that your issue is resolved in a timely fashion, please gather as much of the following information as possible:

  • Date and time of the error
  • Error code number and message
  • Your operating system (e.g., Windows 7), Internet browser (e.g., Firefox 20), and version of affected computers
  • WVEIS (SSID) number of the affected student(s) - For security reasons, do not include names.
  • Session ID
  • Grade, subject, test, and question number (if applicable) - For test security reasons, do not describe the content of the question.
  • If you are reporting for another person, please provide the other person’s contact information if possible.