Contact Us
Please contact the West Virginia Assessment Help Desk
Customer Support Email: WVHelpDesk@cambiumassessment.com
Customer Support Phone: 1.844.560.7367
Hours of Operation: Monday – Friday 6:00am to 6:00pm
To ensure that your issue is resolved in a timely fashion, please gather as much of the following information as possible:
- Date and time of the error
- Error code number and message
- Your operating system (e.g., Windows 7), Internet browser (e.g., Firefox 20), and version of affected computers
- WVEIS (SSID) number of the affected student(s) - For security reasons, do not include names.
- Session ID
- Grade, subject, test, and question number (if applicable) - For test security reasons, do not describe the content of the question.
- If you are reporting for another person, please provide the other person’s contact information if possible.